Service SUR-02
TV power surge damage report
A surge or grid outage took the TV out, and your insurer wants the damage documented. Send photos of the TV, the ports, and any error behavior — the report names the surge damage, the affected boards, and what repair should cost.
Report excerpt
SUR-02
Unit
LG OLED55C1 · 55" OLED · 2022
Symptom as reported
Dead after a neighborhood outage during a storm. Standby light flickers, no picture or sound.
Finding
Power board and main board show classic surge damage — blown varistor, dead standby rail. The panel is intact. Both boards are replaceable.
Estimated cost if repaired
Fix it — if the set is worth it. The report gives your insurer the cause and the numbers.
What the report includes
The same $25 report as the standard diagnostic, written for your situation.
- Cause attribution: surge indicators and what they point to
- Affected boards and components, in plain language
- Itemized repair cost range
- Replacement value reference for the claim
- Straight verdict: repair, replace, or claim
Will my insurer accept this?
Surge claims are among the most common electronics claims, and adjusters typically want two things documented: the cause and the extent. The report covers both. For larger claims, some insurers dispatch their own adjuster — the report complements that process and gives you a paper trail either way.
How it works
01
Submit photos & symptoms
A few photos or a short video plus a description. Two minutes, no account needed.
02
Pay $25 flat
One secure payment through Stripe. No subscription, no upsells.
03
Report in your inbox
In 2–5 hours during business hours: the fault, the cost range, and a straight verdict.
Questions about this service
Q.01Will the report say what caused the damage?
Yes — surge damage leaves signatures: blown varistors, dead standby rails, damaged input boards. The report states what the evidence points to and what it rules out.
Q.02What if the TV is not worth repairing?
The report says so, with the math: repair cost versus replacement value. For a surge claim, that verdict plus the replacement value is often all the documentation the claim needs.
Q.03The surge hit other devices too. Can you assess those?
Each device gets its own diagnostic — $25 each. TVs, monitors, and most electronics with visible symptoms can be assessed from photos.