Legal · October 11, 2026
Refund Policy
One rule covers almost everything: if we can’t deliver the diagnosis, you don’t pay.
The promise
If we can’t provide a diagnosis for any reason, you get a full refund of the $25 fee. No forms, no interrogation.
When a refund applies
The photos or video don’t show enough to diagnose, and we can’t get what we need after asking for more.
The TV is a type we can’t assess (rare, but it happens).
We can’t deliver your report within the promised window, and you ask for a refund instead of waiting.
When it doesn’t
A verdict you didn’t hope for is still a delivered diagnosis. “Not worth fixing” — with the repair-vs-replace math attached — is the product doing its job: it just saved you from a repair bill or a house call.
You received the report and simply changed your mind about wanting it.
How to request one
Reply to any email we’ve sent you, or use the contact form. Refunds go back to the original payment method through Stripe, usually within 5 business days.
Questions about this policy? Email contact@tvdiagnostic.com or call +1 980 443 8195, or use the contact page.