How it works
From broken to diagnosed in four steps — all from the comfort of your home, anywhere in the US.
STEP 01
Upload photos of your TV
Take clear photos or a short video showing the issue. Include the front of the screen, the back/ports area, and any error messages.
- Good lighting matters — take photos in a well-lit room
- Include a photo of the model/serial number sticker (usually on the back)
- A 10-30 second video showing the problem in action is ideal
- Up to 5 files, max 50MB each
STEP 02
Pay $25 securely
Pay the flat $25 diagnostic fee through Stripe. Your card details are never stored — Stripe handles everything securely.
- Flat $25 — no hidden fees, no subscriptions
- Secured by Stripe (the same processor used by Amazon, Shopify, etc.)
- One flat payment — no subscription, no upsells
- If your TV can't be fixed, you've only spent $25 to find out
STEP 03
Expert reviews your submission
A technician with 15+ years of experience examines your photos, video, and description to identify the problem.
- We assess the likely cause of the issue
- We estimate the repair cost and parts needed
- We tell you if the TV is worth fixing or if it's beyond repair
- Most reviews completed within 2 hours during business hours; complex cases within 5
STEP 04
Receive your diagnostic report
You get a detailed email with the diagnosis, estimated repair cost, and recommended next steps.
- Clear explanation of what's wrong with your TV
- Estimated repair cost and timeline
- Whether the TV is repairable or should be replaced
- A verdict you can act on — DIY, any local shop, or an insurance claim
What lands in your inbox
Detailed diagnostic report
A written report explaining what’s wrong and why — written for humans, not for technicians.
Repair cost estimate
Know the cost before committing to anything.
Honest recommendation
We tell you if it’s worth fixing or time to upgrade.
Clear next steps
Fix it yourself, hand the report to any shop, or file a claim.