Privacy Policy

Contact details you give us: name, email address, and phone number.

What you submit for diagnosis: photos or video of your TV, and the description you write.

Payment status from Stripe — that a payment was made, and its reference. We never see or store your card details.

To produce and deliver your diagnostic report.

To follow up if we need clearer photos or more detail before completing the diagnosis.

Nothing else. We don’t add you to marketing lists, and we don’t sell or rent your data.

Payments are processed by Stripe. Your card details go directly to Stripe and never touch our servers. We receive only the payment confirmation and reference.

Submissions and reports are kept as long as needed to deliver the service and keep basic records. Photos and reports are deleted on request — reply to any email you’ve received from us.

Your report goes to you and to no one else. If you forward it to an insurer or a repair shop, that’s your choice and your copy. We don’t send anything to third parties except the payment processor (Stripe) and the email provider used to deliver your report.

The site doesn’t run ads and sets no advertising cookies. Traffic is measured with two privacy-conscious tools: Cloudflare Web Analytics (cookieless, aggregate) and Google Analytics 4 with consent mode — analytics cookies are used for visitors outside the EEA/UK/Switzerland, and denied there (Google receives only cookieless, aggregate pings from those regions). You can block analytics with any ad blocker or browser setting; the site works fully without it.