Question 1

How does the online diagnostic work?

Accepted Answer

Upload photos or a short video of your TV issue, describe what’s happening, and pay $25. Our expert technician reviews your submission and sends you a detailed diagnostic report via email — simple issues usually within 2 hours, complex ones within 5.

Question 2

What if my TV can’t be fixed?

Accepted Answer

If we determine your TV is beyond repair, you’ll know before spending hundreds on a house call. The $25 fee covers the expert assessment — no hidden costs. We’ll also recommend whether it’s worth fixing or time to upgrade.

Question 3

What exactly do I get for $25?

Accepted Answer

A written diagnostic report: the fault, the likely part, a realistic cost range for parts and labor, and a straight verdict — repairable, not worth fixing, or an insurance claim. It’s everything you (or any repair shop) need to act on it.

Question 4

What photos should I upload?

Accepted Answer

Take clear photos of: the front of the TV (showing the issue), the back/ports area, and any error screens. A short video (under 30 seconds) showing the problem in action is even better. Include the model/serial number sticker if you can find it.

Question 5

How fast is the response?

Accepted Answer

Simple diagnostics are usually completed within 2 hours during business hours (8am–9pm ET, 7 days a week); complex ones can take up to 5. Submissions outside business hours are handled first thing the next morning.

Question 6

Is my payment secure?

Accepted Answer

Absolutely. We use Stripe for all payments — the same secure processor used by Amazon, Shopify, and millions of businesses. We never see or store your card details.

Question 7

What brands do you service?

Accepted Answer

All major brands: Samsung, LG, Sony, Vizio, TCL, Hisense, Insignia, and more. If it’s a TV, we can diagnose it.

Question 8

Where is the service available?

Accepted Answer

The $25 online diagnostic is available anywhere in the United States — all you need is a phone camera and an email address. Your report is written so any repair shop nationwide can act on it.

Question 9

Can I use the report for an insurance claim?

Accepted Answer

Yes — the report documents the cause, the extent of damage, and the cost math, which is what claim adjusters ask for. There are also dedicated service pages for insurance estimates, surge reports, and lightning assessments.

Question 10

Can I get a refund if I’m not satisfied?

Accepted Answer

If we can’t provide a diagnosis for any reason, you’ll get a full refund. The $25 covers the expert review — if we can’t deliver, you don’t pay.

Question 11

What if I need more info after the diagnostic?

Accepted Answer

You can reply to the diagnostic email with questions. We’re happy to clarify anything in the report. If we need additional photos, we’ll ask before completing the diagnosis.

Frequently asked questions

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